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I made reservations via phone for daughter's birthday party; Can not recall the name of the associate I spoke with over the phone, but she gave me perfect explanation of package options, helped me figure out how many lanes, food, would work best for my party size. An associate called days before day of the party to remind/confirm final details. Day of party ; Our section was already set up on arrival, plates/utensils places set up. The out of state guests were running late, birthday girls were anxious. Our hostess Mandy was awesome in helping alleviate the stress by adding people as they arrived to the lanes so kids didn't have to wait to play. Mandy was all smiles, friendly and very prompt the entire party with checking on the party guests, refills, and as well as keeping track of the time to be sure we had enough time for cake, and presents before our time ended. Our families had all positive comments of the venue and it's staffing how fast they were to fix problems/concerns we had (ex. when a ball would get stuck in a lane, or kids guards went down). We have already discussed planning future events/parties at this location in the near future and we will be requesting Mandy as our hostess if at all possible. Thank you to the relaxed, family friendly environment your establishment provides as well as a wonderfully helpful crew